Customer Cancellation Policy: Responsibilities, Fees, and Exceptions

At Extra Hand, we aim to maintain a consistent and reliable marketplace for both Customers and Taskers. Cancellations can undermine community confidence, but we understand that plans may change. This policy outlines the responsibilities of Customers, the impact of cancellations, and the circumstances under which fees may apply.

🔑 Customer Responsibilities When posting and managing tasks, Customers are expected to:

• ●Describe the task clearly → Provide accurate details, include photos if helpful, and outline any special requirements or available equipment.
• ●Answer Tasker questions → Respond promptly and accurately so Taskers can make fair offers and deliver quality work.
• ●Communicate effectively → Aim to reply within 24 hours and keep all communication within Extra Hand Messages for secure records and dispute resolution.
• ●Commit to the task → Accept offers only when you are ready and able to proceed.
• ●Ensure availability and access → Be present or provide necessary access (physical
• ●or virtual) for the Tasker to complete the task.
• ●Verify qualifications → Confirm that the Tasker holds any required certifications before work begins.
• ●Follow community guidelines → Act respectfully and in line with Extra Hand’s standards. Services & Fees
• ●Connection Fee → Charged when you accept a Tasker’s offer, as this represents the value of being matched with the right person.
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