Privacy Policy

1. Scope

This policy explains how data is collected, used, stored, and protected when you use the ExtraHand Support portal, including support forms, account authentication in support, and help-center interactions.

2. Information We Collect

We may collect the following categories of information:

• Basic identity details such as name and email address.
• Support request details, issue descriptions, and uploaded context.
• Technical metadata such as IP address, browser type, and request timestamps.
• Account security and session information needed for authentication.

3. How We Use Information

• To respond to inquiries and resolve support requests.
• To maintain account security and prevent abuse.
• To improve support quality, response times, and help content.
• To comply with legal obligations and enforce platform policies.

4. Sharing and Disclosure

We do not sell personal information. Data may be shared only with authorized service providers, internal teams supporting your request, or where disclosure is required by law.

5. Data Security and Retention

We apply reasonable technical and organizational safeguards to protect support data. Information is retained only as long as needed for support operations, legal compliance, and dispute handling.

6. Your Choices

You may request access, correction, or deletion of personal data where applicable.

For privacy requests, contact support@extrahand.in.

7. Policy Updates

We may update this policy from time to time. Material changes will be reflected by updating the date at the top of this page.