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Browse through all our help articles and guides
After a task is completed, both parties can leave a review based on their experience. Reviews must be honest and task-related, and they help build trust and guide future users on ExtraHand.
To protect user privacy and safety, ExtraHand does not allow sharing personal contact details publicly. Keeping communication within the platform helps prevent scams, misuse, and ensures a secure experience for everyone.
Reviews on ExtraHand must be honest, fair, and based on genuine experiences. Fake, misleading, or manipulated reviews are not allowed, and any misuse of the review system may result in action on the user’s account.
All payments must be made securely through the ExtraHand platform. Users should not request or make payments outside the system, and any attempt at fraud, misuse, or bypassing platform fees may result in account action.
Users must maintain one genuine account, provide accurate information, keep login details secure, and use the platform responsibly. Any misuse, false information, or policy violation may result in account restrictions or suspension.
Payments are held securely in escrow until you finish the task. Click Request Payment to trigger release, and funds will reach your account within 3–5 business days.
ExtraHand does not support activities that are illegal, unsafe, deceptive, or outside the platform’s purpose. This includes scams, fake or misleading tasks, prohibited services, advertising, or any misuse of the platform.
Some tasks may require licences or qualifications depending on local laws. Always check requirements, carry your licence, and display your credentials with Extra Hand Licence Badges.
Any behavior that is illegal, abusive, misleading, unsafe, or violates privacy is not allowed on ExtraHand. This includes scams, harassment, explicit content, fraud, or misuse of the platform. Users engaging in such behavior may face action on their account.
You can work on a range of tasks — from cleaning and handyman jobs to creative and tech projects. Always check your availability, qualifications, and follow community guidelines.
Posts on ExtraHand should be clear, accurate, and respectful. Users must avoid misleading, inappropriate, or harmful content and respect privacy and community standards at all times.
Customers post tasks to get work done, while Taskers are independent service providers who complete those tasks.
ExtraHand is a safe and respectful community. Users must communicate politely, respect privacy, and avoid harmful or misleading content.
Extra Hand connects you with trusted Taskers to get jobs done — from everyday chores to professional projects — quickly, safely, and reliably.
If your task is cancelled, you can repost it or request a quote from a specific Tasker to get it reassigned.
If you don’t agree to a cancellation, talk to the Tasker first. If no resolution is reached, contact Extra Hand Support. Tasks without action are automatically cancelled after 48 hours.
If a Tasker cancels, you have 48 hours to accept or decline. If no response is given, the task is automatically cancelled and refunded as Extra Hand credits.
This article explains how insurance-related situations are handled on ExtraHand , including communication steps, support assistance, and legal options if an issue cannot be resolved.
If a Tasker has started your task, try negotiating a partial payment before cancelling. If no agreement is reached, Extra Hand Support can assist through dispute resolution.
This article explains what type of insurance coverage ExtraHand provides to customers for accidental injury or property damage during a task, and what is not covered.
Extra Hand’s cancellation policy outlines customer responsibilities, fees, and exceptions. Refunds are issued as credits, with certain extenuating circumstances allowing fee waivers.
This article explains the final stage of ExtraHand’s dispute process, where a decision is made, payments are resolved, and the dispute is formally closed.
This article explains Stage 2 of ExtraHand’s dispute process, where submitted information is reviewed impartially and payments remain on hold until the evaluation is complete.
Cancelling a task may affect payments, insurance, your completion rate, and could lead to account limitations if repeated.
When you cancel a task, the Tasker has 48 hours to respond. If accepted or no response is given, the task is cancelled and your payment may be refunded as Extra Hand credits.
This article explains how customers can file a dispute on ExtraHand, what information is required, and how the dispute review process works.
This article explains how to conduct yourself during the dispute process on ExtraHand, including expected behavior, cooperation guidelines, and how disputes are handled fairly.
You can withdraw a cancellation request within 48 hours, unless the other party has already accepted it.
You can cancel a task through your account, but note that a fee may apply if you’re responsible for the cancellation.
This article outlines the steps you should take before starting a dispute on ExtraHand, including communication tips, reviewing task details, and allowing time to resolve issues directly.
This article explains how ExtraHand’s dispute resolution process works, including when disputes can be raised, the review steps, and how decisions are made.
You won’t be charged for submitting a cancellation request, but if the cancellation is found to be your responsibility, a Cancellation Fee will apply.
This article explains when and how you can cancel a task on ExtraHand if you’re facing issues with a helper, including communication problems, quality concerns, and safety situations.
This article explains what to do if you face issues with a task on ExtraHand, including communication tips, payment guidance, and when to contact support.
This article explains how to leave a review on ExtraHand after completing a task and why reviews matter to the community.
Refunds are processed immediately by Extra Hand but usually take 5–7 business days to appear in your account, depending on your bank.
This article explains how and when to release payment to a helper on ExtraHand after a task has been completed.
These Terms & Conditions outline the eligibility, redemption rules, and usage guidelines for INDIA Voucher on ExtraHand, ensuring the offer is applied fairly and in accordance with platform policies.
These Terms & Conditions explain the eligibility, redemption rules, and usage guidelines for the Pets Voucher on ExtraHand, ensuring the offer is used fairly and in line with platform policies.
This article explains why comments can’t be deleted on ExtraHand, the exception for offer-related comments, and how to request support if removal is needed.
This article explains what to do if a helper is not responding on ExtraHand, including when and how to cancel the task and how refunds are handled.
This article explains how to send and access private messages on ExtraHand after assigning a helper to your task.
To get a refund, cancel your task first. Reply to the cancellation email to have funds returned to your original card—processing time depends on your bank.
This article explains how to comment on a task on ExtraHand, including replying to messages and when to switch to private messaging.
This article explains how to communicate with helpers before assigning a task on ExtraHand, including when to use public comments and private messaging.
This article explains how to review offers and assign the right helper to your task on ExtraHand, along with tips for clear communication.
If you encounter a problem on Extra Hand, first review our troubleshooting guides. If the issue persists, submit a detailed report with device info, error messages, and screenshots so our team can assist you.
These Terms & Conditions outline the eligibility, usage rules, and redemption details for the eufy ₹2,900 voucher on ExtraHand, ensuring fair and proper use of the offer.
This article explains what to do if you don’t agree with a price increase request on ExtraHand, including how to discuss or decline the request and where to get help.
You can contact Extra Hand support by submitting the right form for your issue. Expect a reply within 1–2 business days, and check your spam folder if you don’t see it.