ExtraHand dispute process – 2nd stage Review of information

ExtraHand dispute process – Stage 2: Review of information At this stage, ExtraHand carefully reviews all the information shared by both the customer and the helper. The goal is to understand the situation clearly and assess the details fairly before moving toward a resolution.

What do I need to do? Allow time for the review to take place, as ExtraHand aims to assess all information thoroughly and without bias

If you remember additional details or have more evidence that may help clarify the situation, submit it as soon as possible

Avoid negative or confrontational communication with the other party while the review is in progress

What can I expect? ExtraHand will act as a neutral reviewer and communicate with both parties primarily via email

The task payment will remain securely held until a decision is made

You’ll be informed once the review process is complete or if further information is required

Tips for a smoother outcome

Be open to compromise, as the final resolution may differ from your original expectation

Stay respectful and professional throughout the process

Continue to follow ExtraHand’s community and conduct guidelines

How long does this stage take? Reviews can take up to 14 days

This period begins once both parties have submitted the required forms, or once the submission window has closed

What happens next? After the review is completed, the dispute moves to Stage 3, where ExtraHand provides a resolution decision based on the information reviewed.