How do I raise a dispute as a customer on ExtraHand?

How do I raise a dispute as a customer on ExtraHand? If you’re unable to resolve an issue directly with a helper, you can ask ExtraHand to step in through the dispute resolution process. To do this, ExtraHand needs a clear understanding of what happened so the situation can be reviewed fairly.

What you need to do To start a dispute, contact ExtraHand Support and complete the dispute form you’re provided. You’ll be asked to:

Clearly explain the issue and what led to the dispute

Share details of your communication with the helper

Upload any supporting evidence, such as photos, videos, or documents

If the task was not fully completed, suggest a fair partial payment amount

Providing accurate and complete information helps speed up the review process.

What happens after you submit the form? Both you and the helper will be asked to complete dispute forms within a given timeframe

The information you submit may be shared with the other party

You’ll be required to confirm your agreement with ExtraHand’s terms and dispute guidelines

If either party does not complete the form, the dispute process cannot continue

Tips to help your dispute move smoothly

Include as much detail as possible about what occurred

Share all relevant evidence, even if it seems minor

If communication happened outside ExtraHand, include screenshots or records

Be clear and factual rather than emotional in your explanation

How much time do I have? You should complete the dispute form as soon as you receive it. The faster the form is submitted, the sooner ExtraHand can review the case. If the form is not completed, the dispute process will not move forward.

What happens next? Once all required forms are submitted, ExtraHand will review the information provided. If additional details are needed, the support team will contact you. Otherwise, the dispute will move to the next review stage.