What should I do before raising a dispute on ExtraHand?

What should I do before raising a dispute on ExtraHand? Before starting a formal dispute, ExtraHand strongly encourages both customers and helpers to try resolving the issue directly. In many cases, a clear and respectful conversation can quickly clear up misunderstandings and avoid escalation.

Important: If you have concerns related to trust, safety, or feel uncomfortable communicating with the other party, contact ExtraHand support immediately. Your safety always comes first.

Steps to take before opening a dispute Talk it through first Reach out to the other party using ExtraHand’s private messaging and explain the issue calmly. Support may ask to see that you’ve attempted communication before stepping in.

Review the task details Go back to the original task description to confirm what was agreed upon, including scope, timeline, and expectations.

Share and request feedback Discuss the current status of the task. For example, helpers may ask about delayed payment, while customers can explain concerns about progress or quality.

Understand both perspectives Take time to consider the reasons behind the other person’s position or proposal. Mutual understanding often leads to quicker solutions.

Explore completion options In some cases, allowing the helper to return and complete or fix the task can resolve the issue without further action.

Be open to negotiation Honest discussion and reasonable compromise can often prevent the need for a formal dispute.

How much time should I allow? Give at least 48 hours to try and reach an agreement through direct communication. If no resolution is reached after this period, you can contact ExtraHand support to begin the dispute process.