What is ExtraHand’s dispute resolution process?

What is ExtraHand’s dispute resolution process? While most tasks on ExtraHand run smoothly, there may be rare occasions where disagreements arise due to miscommunication or unexpected issues. To support both customers and helpers, ExtraHand offers a free and structured dispute resolution process designed to help both sides reach a fair outcome.

When can a dispute be raised? A task can be reviewed under ExtraHand’s dispute process if:

Work on the task has already started

Platform rules and community standards have been followed

Both parties are aware of the issue and have attempted to resolve it directly

If these conditions are met, ExtraHand support can step in to assist.

How the dispute process works Step 1: Share what happened Before involving ExtraHand, both parties should try to resolve the issue through direct communication. If no agreement is reached, ExtraHand will ask both sides to submit details explaining the situation and their concerns.

Step 2: Review by ExtraHand The ExtraHand team reviews all information provided by both parties. This includes messages, task details, and any supporting evidence. The team acts as a neutral reviewer during this stage.

Step 3: Resolution decision Based on the available information, ExtraHand will provide a recommended resolution along with a clear explanation. This decision is made to be fair and balanced for both parties. If either party disagrees with the outcome, they may choose to pursue external options independently.

Helpful tips during a dispute Do: Keep communication respectful and professional

Provide clear information and evidence

Try to understand the other party’s perspective

Avoid: Escalating the issue without attempting direct resolution first

Expecting a decision without supporting details

Violating platform guidelines during the process