What Steps Should I Take to Get a Refund?

🔄 Steps to request a refund

• ●To have your funds returned to the payment method you originally used, you’ll first need to cancel the task.
• ●If your task hasn’t been cancelled yet, follow the cancellation steps outlined in [this article].
• ●Once cancelled, you’ll receive an email confirming the cancellation. This email will also state that the task funds have been returned as Extra Hand credits. Requesting funds back to your card
• ●If you prefer the funds to be sent back to your original payment method, simply reply to the cancellation email.
• ●Our customer support team will process the return, and the funds will leave Extra Hand.
• ●Your bank will then begin the process of crediting the money back to your card.

⏱ Processing time

• ●The time it takes for the refund to appear depends on your bank’s policies.
• ●Refunds can only be processed back to the original card that was charged for the task.