I don’t agree with a price increase request. What should I do on ExtraHand?

I don’t agree with a price increase request. What should I do on ExtraHand? On ExtraHand, both customers and helpers can request a price increase after a task has been assigned. If a helper submits a request to increase the price, you’ll receive a notification with the proposed amount and reason.

If you’re not comfortable with the request, you’re not required to approve it. No additional payment will be charged unless you explicitly accept the change.

What options do I have? Discuss the request If the reason for the increase isn’t clear, you can message the helper to ask for more details or try to reach a mutually acceptable amount. Open communication often helps resolve pricing concerns.

Decline the request If you don’t agree with the proposed increase, you can decline it directly from the task.

How to decline a price increase request Log in to your ExtraHand account

Go to My Tasks

Open the relevant task

Select Review price request

Choose Decline and include a brief reason

If you’re unable to reach an agreement with the helper, ExtraHand support is available to help guide you through the next steps.